1. Reservation Cancellation Windows
Bookings cancelled 48 hours or more before scheduled check-in qualify for a 100% refund of advance payments. Cancellations made between 24 and 48 hours before check-in qualify for a 50% refund.
2. Refund Calculation & Timelines
Approved refunds are processed to the original payment method (Bank Account, UPI, Credit/Debit Card) within 3–5 business days.
3. Owner-Initiated Cancellations
If a property owner cancels a confirmed reservation, the buyer receives a 100% full refund immediately alongside priority reassignment assistance from RoofOnClick Support.
4. Dispute Resolution
For refund disputes or booking inquiries, contact support@roofonclick.com.